faq

UIRL Counter
Pusat Pengurusan Makmal Universiti (PPMU)
Block T03, University Industry Research Laboratory (UIRL) Building
Universiti Teknologi Malaysia
81310 Skudai, Johor, Malaysia.

The UIRL Sample Acceptance Counter operates from Monday to Thursday, 8:30 a.m. to 12:30 p.m. and 2:30 p.m. to 4:30 p.m., and on Friday, 8:30 a.m. to 12:00 p.m. and 3:00 p.m. to 4:30 p.m. The counter is closed on Saturdays, Sundays, and Public Holidays.

During periods when UTM implements the Work From Home (WFH/BDR) arrangement, the UIRL Sample Acceptance Counter is also closed on Tuesdays and Thursdays. Customers are advised to plan their sample submission or courier delivery on the remaining operating days to avoid any inconvenience.

For further enquiries, please contact the UIRL Sample Acceptance Counter at +607-533 3360.

Please follow these steps:

Submit the Visitor Application Form:
👉https://docs.google.com/forms/d/e/1FAIpQLSdzA_jN94oHpiybLY953B9LvXTw9Mw0IaDxrGADh9CooWPbnQ/viewform

All visitors who will enter the laboratory must also complete the safety requirements:

1. Read the Safety Leaflet (PDF):
👉https://research.utm.my/wp-content/uploads/sites/12/2020/07/safety-leafle-with-logo.pdf

2. Fill in the Safety Declaration Form:
👉https://docs.google.com/forms/d/e/1FAIpQLSf3QsjekMXqbLKGjI0LuLUd24N0cXtbqh_N8iRHIFJomElUaQ/viewform

Safety Declaration Form:
👉https://docs.google.com/forms/d/e/1FAIpQLSf3QsjekMXqbLKGjI0LuLUd24N0cXtbqh_N8iRHIFJomElUaQ/viewform

1. Microscopy & Imaging Laboratory – electron microscopy, elemental analysis, and imaging techniques.
2. Chemical Analysis Laboratory – elemental, chromatographic, surface area, and chemical composition analyses.
3. Mass Spectrometry Laboratory – qualitative and quantitative chemical analysis using advanced mass spectrometry techniques.
4. X-ray & Thermal Analysis Laboratory – crystallographic, surface, thermal, Raman spectroscopy, and atomic force microscopy analyses.
5. Nuclear Magnetic Resonance (NMR) Laboratory – liquid-state and solid-state NMR analysis.
6. Molecular Spectroscopy Laboratory – particle size analysis, fluorescence spectroscopy, UV-Vis-NIR spectroscopy, and ultracentrifugation.
7. Micro/Nano Fabrication & Machining Laboratory – microfabrication, thin-film deposition, surface profiling, 3D printing, and precision machining services.

For the complete list of available analyses and instruments, please visit the PPMU Laboratory Services page:
👉 https://ppmu.utm.my/laboratory-services/

However, recommendations are based on the available information, the experience of our technical personnel, and the capabilities of our laboratory. In some cases, additional discussion or supporting information may be required before a suitable analytical approach can be identified.

Upon request, UIRL may also facilitate consultation or interpretation services by connecting customers with suitable UTM academic staff or researchers who have expertise in the relevant field. Such services are subject to the availability and acceptance of the experts. The consultation fee will be determined by the appointed expert and communicated to the customer for approval before any consultation or interpretation work is carried out.

Alternatively, you may provide your own specialized consumables upon approval by the instrument PIC. Please note that using your own consumables does not typically reduce the standard analysis fee, as the charges mainly cover instrument runtime, calibration, and maintenance.

1. Surface Area & Pore Analyzer
2. Elemental Analyzer
3. FESEM-EDX
4. VPSEM EDX
5. Raman XPLORA

1. Access the Laboratory Forms page and select the appropriate Sample Submission Form according to your user category (UTM Student / UTM Staff / External / Industry).
👉 https://ppmu.utm.my/laboratory-forms/
2. Complete the Sample Submission Form and prepare your samples according to the UIRL Sample Submission Criteria. Ensure all required supporting documents (e.g., referred journal, MSDS, or any special handling instructions, where applicable) are included.
3. Submit the completed form together with your samples at the UIRL Sample Acceptance Counter or UIRL Satellite Sample Acceptance Counter (where applicable).
4. If you are required to enter the laboratory, please read the Safety Leaflet and complete the Safety Declaration Form before your visit.
5. Your submission will be registered and placed in the analysis queue. The person in charge of the instrument will contact you if additional information or clarification is required.

Main UIRL Sample Acceptance Counter

Location:
UIRL Counter
Pusat Pengurusan Makmal Universiti (PPMU)
Block T03, University Industry Research Laboratory (UIRL) Building
Universiti Teknologi Malaysia
81310 Skudai, Johor, Malaysia.

Operating Hours:

Monday – Thursday: 8:30 a.m. – 12:30 p.m. | 2:30 p.m. – 4:30 p.m.
Friday: 8:30 a.m. – 12:00 p.m. | 3:00 p.m. – 4:30 p.m.

The counter is closed on Saturdays, Sundays, and Public Holidays. During periods when UTM implements the Work From Home (WFH/BDR) arrangement, the Main UIRL Sample Acceptance Counter is also closed on Tuesdays and Thursdays. Customers are advised to plan their sample submission or courier delivery on the remaining operating days.
For further enquiries, please contact the UIRL Sample Acceptance Counter at +607-533 3360.

UIRL Satellite Sample Acceptance Counter (Available from September 2026)

Location:
Nuclear Magnetic Resonance (NMR) Laboratory
Block C26
Universiti Teknologi Malaysia
81310 Skudai, Johor, Malaysia.

Operating Hours:

Every Wednesday: 8:30 a.m. – 12:30 p.m. | 2:30 p.m. – 4:00 p.m.

The Satellite Counter accepts the same types of sample submissions as the Main UIRL Sample Acceptance Counter. All samples received at the Satellite Counter will be transferred to the Main UIRL Sample Acceptance Counter after 4:00 p.m. for registration and further processing. Customers are encouraged to plan their sample submission accordingly.

Please ensure that:

The appropriate Sample Submission Form is completed and included with the shipment.
Samples are properly packaged and clearly labelled.
The relevant Material Safety Data Sheet (MSDS) is provided, where applicable.
Any special sample conditions or handling requirements are clearly stated in the submission form and on the parcel.

The parcel should be addressed to the person in charge of the relevant instrument, as it will be received directly by the responsible officer.

Courier Address:

UIRL Counter
Pusat Pengurusan Makmal Universiti (PPMU)
Block T03, University Industry Research Laboratory (UIRL) Building
Universiti Teknologi Malaysia
81310 Skudai, Johor, Malaysia

Upon submission, your samples will be registered and placed in the analysis queue. Analysis will be scheduled based on instrument availability, sample requirements, and the laboratory workload. Please note that walk-in submissions do not guarantee immediate analysis.

Once received, the samples will be registered and processed according to the standard submission procedure.

1. Completed Sample Submission Form
(Select Student / Industry form based on your category.)

2. A copy of the referred journal or reference method
(If your analysis follows a specific published method, please attach the relevant page or citation.)

3. Any special handling or sample preparation instructions (if applicable)
(E.g., light-sensitive, moisture-sensitive, storage requirements, or specific analysis conditions.)

These documents should be submitted together with your samples at the UIRL Counter.

1. Solid materials
2. Powders
3. Liquids
4. Thin films
5. Non-hazardous biological samples (subject to approval)

Samples that are hazardous, toxic, carcinogenic, radioactive, explosive, or highly reactive require prior approval from UIRL before submission. Any hazardous characteristics of the sample must be clearly declared in the Sample Submission Form, and the relevant Material Safety Data Sheet (MSDS) must be provided, where applicable.

As sample acceptance requirements vary depending on the analysis, customers are advised to refer to the UIRL Sample Submission Criteria for the specific requirements and conditions of each analysis before submitting their samples.

👉 UIRL Sample Submission Criteria:
https://ppmu.utm.my/uirl-sample-submission-criteria/

1. Do not meet the sample submission criteria for the requested analysis.
2. Are not ready for analysis.
3. Pose an unacceptable safety risk to laboratory personnel or laboratory facilities.
4. May damage the instrument during analysis.
5. Are submitted without the required information or supporting documents, where applicable.

UIRL reserves the right to reject or cancel any analysis request if the submitted sample is considered unsafe, unsuitable, or does not comply with the laboratory’s submission requirements.

For detailed sample requirements, please refer to the UIRL Sample Submission Criteria:
👉 https://ppmu.utm.my/uirl-sample-submission-criteria/

UIRL will assess the suitability and safety of the sample before accepting it for analysis. UIRL reserves the right to reject or cancel any analysis request if the sample is considered to pose a safety risk to laboratory personnel, the environment, or laboratory instruments.

Customers are responsible for ensuring that the information provided is accurate and up to date. Failure to provide an MSDS, where required, may result in the sample submission being delayed or rejected.

Customers are strongly advised to review the applicable criteria before submitting their samples to ensure that all requirements are met.

For detailed sample requirements, please refer to the UIRL Sample Submission Criteria:
👉 https://ppmu.utm.my/uirl-sample-submission-criteria/

For UTM Students

1. UTM PayHub System (FPX)
2. Invoice
3. LogCard

For Industry / External Clients

1. UTM PayHub System (FPX)
2. Invoice

The applicable payment method will be advised during the sample submission or billing process.

For UTM PayHub System (FPX)

Payment should be completed through the UTM PayHub System (FPX) according to the payment instructions provided by UIRL. Customers are advised to complete the payment promptly to avoid delays in processing their request.

For LogCard

Customers using a LogCard must ensure that there is sufficient balance in the LogCard before submitting their samples or requesting an analysis service. The analysis fee will be deducted from the available LogCard balance.

For Invoice

Customers who choose Invoice as the payment method are required to make payment within fourteen (14) working days from the date the official invoice is issued by Universiti Teknologi Malaysia (UTM).

For customers using the Invoice payment method, payment is made after the official invoice has been issued and must be completed within fourteen (14) working days from the invoice date.

If payment is made via UTM PayHub System (FPX), customers should submit the proof of payment to the person in charge of the relevant instrument to facilitate payment verification.

1. Hardcopy: The printed invoice can be collected from the UIRL Sample Acceptance Counter.
2. Softcopy: The official invoice will be emailed to the customer by the person in charge of the relevant instrument.

Please ensure that the email address provided during sample submission is accurate to facilitate the timely delivery of the invoice.

Customers who make payment via UTM PayHub System (FPX) or Invoice are required to submit the proof of payment to the person in charge of the relevant instrument for payment verification.

Analysis results will only be released after the payment has been verified.

Customers using LogCard are not required to submit proof of payment, as the analysis fee will be deducted directly from their available LogCard balance.

👉 UIRL Analysis Charges:
https://ppmu.utm.my/laboratory-services/caj-analisis-uirl-ppmu/

The quotation will be prepared based on the information provided and the applicable UIRL Analysis Charges.

UIRL Analysis Charges:
👉https://ppmu.utm.my/laboratory-services/caj-analisis-uirl-ppmu/

To avoid delays, customers are encouraged to provide complete details of the required analysis, sample type, number of samples, and any specific testing requirements when requesting a quotation.

If your request is urgent, please inform the person in charge of the relevant instrument when submitting your enquiry.

For customers paying via UTM PayHub (FPX) or Invoice, the analysis results will be released after payment has been verified. Customers using LogCard are not required to submit proof of payment.

Please ensure that the email address provided during sample submission is accurate. For any enquiries regarding your analysis results, kindly contact the person in charge of the relevant instrument via email.

The Fast Lane Service provides analysis results within 3 to 7 working days, subject to instrument availability and approval by the person in charge of the relevant instrument. An additional charge of 50% of the normal analysis fee applies.

Customers are advised to contact the person in charge of the relevant instrument before submitting their samples to confirm the availability of this service.

👉 UIRL WhatsApp Quick Search:
https://wa.me/message/GXKDXNUMCVK3I1

Alternatively, you may contact the person in charge of the relevant instrument for updates on your analysis status.

This service is:

1. Subject to instrument availability.
2. Available upon approval by the person in charge of the relevant instrument.
3. Charged at an additional 50% of the normal analysis fee.

Customers are encouraged to discuss their requirements with the relevant instrument person in charge before submitting their samples.

If approved, your request will be processed as a Fast Lane Service.

Please note that the Fast Lane Service is subject to instrument availability and approval by the person in charge of the relevant instrument.

🌐 PPMU Website for Logcard Form:
https://ppmu.utm.my/laboratory-forms/

👉 Direct Link to Form:
https://docs.google.com/forms/d/e/1FAIpQLSe49ISVBuhorPCl9V8Q4R5mb7m_v_PUJEJx0IP0OOi9z21ooA/viewform

Important Notes:

1. For New Applications: Please submit the required documents as instructed in the form.
2. For Top-Ups: Once your payment has been verified, your balance will be updated accordingly.

For any further inquiries or assistance regarding the eLogcard, please email us directly at adminppmu@utm.my.

👉 UIRL WhatsApp Quick Search:
https://wa.me/message/GXKDXNUMCVK3I1

Alternatively, you may contact the UIRL Sample Acceptance Counter if you require further assistance.

1. Apply: Fill in the Google Form. You will receive an auto-email with a review form. Sign, stamp, and email it back to PTPO PPMU.

2. Claim Bill: Once reviewed, PTPO will create a claim bill in the UTMFIN system and email you.

3. RADIS System: Monitor the RADIS system periodically. Once the status shows “COMPLETE”, email the proof to PTPO.

4. Confirmation: After verification, PTPO will email you to confirm that your eLogcard opening/top-up is successful.

Customers are requested to contact the person in charge of the relevant instrument to arrange a suitable date and time for sample collection.

Please contact the person in charge of the relevant instrument in advance to arrange the sample collection date and time.

UIRL shall not be responsible for any samples that remain uncollected after the one-month retention period.

UIRL Sample Acceptance Counter
University Laboratory Management Centre (PPMU)
University Industry Research Laboratory (UIRL)
Block T03, Universiti Teknologi Malaysia
81310 Skudai, Johor, Malaysia

Telephone: +607-533 3360

For analysis-related enquiries, customers are encouraged to contact the person in charge of the relevant instrument.

1. Sample Testing Status
2. Current LogCard Balance
3. About UIRL Laboratories
4. Application / Top-Up LogCard
5. About PPMU Funds

Simply scan the QR code displayed on this page or click the link below to start a WhatsApp chat with INFO UIRL:
👉 https://wa.me/message/GXKDXNUMCVK3I1

1. PPMU Website: The complete contact directory for each instrument PIC is available on our official website.
2. Sample Submission Form: The specific PIC’s details are also directly printed on the submission form for your requested analysis.

Please refer to either of these sources to get the most accurate and direct contact information.

UIRL Sample Acceptance Counter
University Laboratory Management Centre (PPMU)
University Industry Research Laboratory (UIRL)
Block T03, Universiti Teknologi Malaysia
81310 Skudai, Johor, Malaysia

Telephone: +607-533 3360

For enquiries related to a specific analysis or instrument, please contact the person in charge (PIC) of the relevant instrument via email. The contact details for each instrument are available on the PPMU website.

The instrument PIC can assist with:

Analysis suitability
Sample requirements
Sample submission
Quotation requests
Analysis progress
Payment enquiries
Analysis results
Technical enquiries

The email address of each instrument PIC is available on the PPMU website. If you are unsure which instrument is suitable for your analysis or who to contact, please contact the UIRL Sample Acceptance Counter for assistance.

This includes:

Reading the UIRL Safety Leaflet.
Completing and submitting the online Safety Declaration Form.

These requirements help ensure the safety of all laboratory users and compliance with UIRL laboratory regulations.

Customers who are only submitting samples at the UIRL Sample Acceptance Counter and do not enter the laboratory are not required to complete the Safety Declaration Form.

Safety Leaflet (PDF):
👉 https://research.utm.my/wp-content/uploads/sites/12/2020/07/safety-leafle-with-logo.pdf

After reading the Safety Leaflet, all laboratory visitors are required to complete the online Safety Declaration Form before entering the laboratory.

Safety Declaration Form:
👉 https://docs.google.com/forms/d/e/1FAIpQLSf3QsjekMXqbLKGjI0LuLUd24N0cXtbqh_N8iRHIFJomElUaQ/viewform

Safety Declaration Form:
👉 https://docs.google.com/forms/d/e/1FAIpQLSf3QsjekMXqbLKGjI0LuLUd24N0cXtbqh_N8iRHIFJomElUaQ/viewform

Does not meet the UIRL Sample Submission Criteria.
Is not ready for analysis.
Poses a risk to laboratory personnel or the laboratory environment.
May damage laboratory instruments during analysis.
Does not comply with UIRL laboratory policies and safety requirements.

Customers are encouraged to consult the person in charge of the relevant instrument if they are unsure whether their sample is suitable for analysis.

Information and results will not be disclosed to third parties without the customer’s consent, unless required by law or by Universiti Teknologi Malaysia (UTM) policies.

Cancellation requests are subject to the current status of the analysis. If the analysis has not yet started, the request may be cancelled. However, if sample preparation or analysis has already commenced, cancellation may not be possible and the applicable charges may still apply.